Master Services Agreement

Intake QAis an independent quality-control service. We score the Firm's own intake calls against a fixed, calibrated rubric, flag signable cases that appear to have slipped, and deliver a monthly statement and readout. We are an independent scorer, not co-counsel, not a referral source, and not a participant in any fee.

The subscription fee is a flat monthly fee for the service, billed in advance. It does not vary with, and is never calculated as a percentage of, any recovery, settlement, signed case, or fee the Firm earns. It does not change whether the Firm signs zero cases or fifty. We take no referral fee and no contingent compensation. You may cancel at any time through the billing portal; the flat fee stops at the end of the then-current billing period.

Our compensation is fixed and unrelated to the outcome of any case, so our findings are not shaped by whether a case is signed or recovered. Any dollar figure we provide is a conservative estimate with stated assumptions and confidence, never a promise of a specific recovery, settlement, or outcome.

The Firm is responsible for its own recording-consent posture. California is an all-party consent state (Penal Code §632/§632.7); by sending us recordings the Firm confirms it has the right and any required consent to share them. Prospective-client information and conflicts (Cal. Rule 1.18) remain the Firm's responsibility. Intake QA does not give legal advice and does not form a relationship with any claimant.

Our handling of Firm and claimant data is governed by the Data Processing Addendum, which is incorporated into this MSA by reference.

Recordings, transcripts, scores, and reports are the Firm's confidential information. We use them only to provide the service, we do not use them to train our models, and we do not sell or share them. Retention and deletion are as described in the DPA.

The service is a business analysis, not a legal opinion or an audit in the accountancy sense. We do not warrant that every signable case will be identified or that any estimated figure will be realized. Except as expressly stated, the service is provided "as is."

The MSA runs month to month. Either party may terminate for convenience at the end of a billing period. We may pause the service on a failed or past-due payment until it is cured. On termination, data is handled per the deletion provisions of the DPA.

This draft is governed by the laws of the State of California.